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Warranty

What is the warranty for domestic orders?

Quality is extremely important to us so if a metal part of your jewelry breaks (i.e. prongs on your ring), please contact us immediately for a no-cost repair up to one year after your purchase date. Some exclusions apply.

Our warranty does not cover general wear and tear or lost stones. Please note that A Gilded Leaf is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party jeweler.

We stress the importance of choosing jewelry that is appropriate for your lifestyle.

To be eligible for the warranty:

  • Diamonds or Gemstones must not be exposed to unreasonable force or harmful conditions.
  • The warranty does not apply to a product that has been stored or handled incorrectly, abused, altered, or treated by incorrect cleaning methods.
  • The warranty does not cover normal wear & tear, cuts, scratches, or lost stones.
  • Warranty applied to the original purchaser of the product; the warranty is not transferable.
What is the warranty for international orders?

We do not offer a warranty on international orders at the moment. 

Should your ring need emergency assistance or has defects, we are happy to repair the ring. There may be some fees associated with your request. We cannot cover the costs of international return shipping at this time.

Do you offer an extended warranty?

Yes, we offer an extended 3-year warranty plan for $150.

Our 3-year Extended Service Plan provides additional peace of mind beyond our complimentary manufacturing warranty by protecting and upholding the quality of your A Gilded Leaf jewelry. When you purchase our Extended Service Plan, A Gilded Leaf will provide full inspection and cleaning for your new jewelry as well as covered repairs that may become necessary due to normal wear. 

Includes:

  • Re-tipping prongs (limited)
  • Annual re-rhodium plating white gold
  • Annual inspection of your jewelry
  • Tightening loose stones
  • Replacing missing melees (side stones)
  • Broken earring backs or posts
  • Resetting your diamonds and gemstones
  • Resizing (1x)
  • Chain Soldering
  • Reshaping rings

Does not include:

  • Damage done to the ring outside normal wear and tear
  • Rebuilding shanks
  • Lost or stolen pieces
  • Loss of center stones
  • The service plan is currently only available in the United States and is not available for international orders.

Frequently Asked Questions

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